Cisco Retail 2.0

Connected store strategy and value model.

Explore the Cisco Retail 2.0 whitepaper, review the Total Economic Value framework, or download the combined Markdown knowledge base to use with your preferred AI assistant.

Read the Whitepaper Explore the TEV Study Explore the Store Map
Navigate the content

Choose the path that matches your conversation.

Start with the strategic operating model, then move into the value framework when you are ready to connect use cases, customer inputs, and business impact.

Strategic narrative

Retail in the AI-Native Era

The whitepaper explains why the store remains central, how connected context changes store operations, and where Cisco Retail 2.0 fits in the connected-store operating model.

  • Executive framing for retail leaders
  • Connected store operating model
  • Use-case priorities across CX, EX/Ops, and IT
Open Whitepaper
Value framework

Total Economic Value Study

The TEV page translates the strategy into a customer-facing value model: value drivers, benchmark signals, scenario confidence, and the governance needed for responsible estimates.

  • Value pools and benchmark-backed drivers
  • TEV layers and scenario confidence
  • Customer input guidance for deeper analysis
Open TEV Study
Interactive map

Explore the connected store

See how the whitepaper's 16 value drivers show up across the shopper, associate, and IT journey, then connect each touchpoint to Cisco capabilities and TEV treatment.

  • Three priority lenses: CX, EX / Operations, and IT
  • Touchpoints across the connected store
  • Value-driver and capability context
Open Connected Store Map
Downloadable knowledge base

Use the Markdown file with your preferred AI tool.

Instead of a PDF download, this project provides a structured Markdown knowledge base designed for AI-assisted exploration. It combines the Cisco Retail 2.0 whitepaper, TEV landing page copy, calculator logic, and intake template into a single file.

Download it, then upload it into your preferred LLM or AI workspace to ask questions, summarize sections, draft customer discussion guides, or explore value scenarios using the included source material.

Download Markdown Knowledge Base

Suggested workflow

  1. Download the Markdown knowledge base from this page.
  2. Upload the file into your preferred LLM or AI assistant that supports document uploads.
  3. Ask questions across the whitepaper, TEV model, benchmark signals, Cisco capabilities, or customer input template.
  4. Use the AI output as a starting point, then validate any customer-specific assumptions with the appropriate stakeholders.
Example prompt: “Using this Cisco Retail 2.0 knowledge base, explain the connected store operating model and identify the three TEV value drivers most relevant to a grocer focused on loyalty, labor productivity, and loss prevention.”